In these situations, it’s best to zip your lip, says Teller, the silent partner in magic/comedy duo Penn & Teller.
Move on! Don’t yield to the temptation to over apologise or ask for an apology. That always turns into “I was wrong, but I’d never have done that if you hadn’t…” Just keep quiet and return to normalcy.
Don’t. You’ll find yourself chained to the computer, trying in vain to come up with an argument an attorney would write. Incidentally, never argue with attorneys by email. Arguing is their profession.
Take a tea break. First, you lead by example, staying polite and hospitable. Second, it suggests that you have better things to do. Third, tea – especially mint tea – has a way of bringing everybody back to sanity!
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