Professor Charles Xavier is a high-level telepath. You know this – and he knows
that you know. But he is also a manager
extraordinaire. With so many volatile mutant personalities to supervise, the fact that he keeps the X-Men functioning is a marvel in itself. But you don’t have to be in possession of telepathic powers to understand that different personality types need to be handled in different ways. Here’s how you can manage the three most common kinds of trouble-maker.
Argumentative
“Listen to the first point they make, then ask them if that’s all they have to say – you want it all out at once,” says David Pardey from the Institute of Leadership and Management. “Respond to each point individually, then tell them your decision is final. If they start arguing, repeat the process.”
Unmotivated
“Set them outcome targets, not ones based on workload,” says Pardey. “This means they can’t
just tell you that they’re ‘still finishing’ the work you set them.” Set goals slightly lower than is ideal. “If they achieve them, raise them. If they fail, at least you can argue they were achievable. Either way, they’re still busted.”
Over-ambitious
“Set them on a task that senior figures care about and tell them it’s their ‘big opportunity’,” suggests Pardey. “Then you report to your superiors, acknowledging that Mr Ambitious has made a useful contribution and, with experience, has potential. If it goes wrong, you have your scapegoat ready…”
Those who are new to the IT field should start out with a Cisco CCENT certification. Then, as you progress in your career, you can obtain more advanced Cisco certifications as you gain more responsibility in the workplace. If you find a particular specialization that interests you, you can pursue the right specialty certification to help you move up to the next level in your career
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